Last Updated: 10/9/2025
Your privacy is important to us. This Privacy Policy explains how we collect, use, and share your personal information when you interact with our services.
1. Information We Collect
We may collect the following types of personal information when you use our website, request services, or otherwise engage with us:
- Contact Information: Name, email address, phone number, mailing address.
- Service Information: Reservation details, trip preferences, payment information.
- Technical Information: IP address, browser type, device information, cookies.
- Communications: Records of interactions with our customer support, including SMS messages if you opt-in.
2. How We Use Your Information
We use your information to:
- Provide and manage our services, including reservations and customer support.
- Communicate with you about upcoming trips, promotions, and service updates (via email, phone, or SMS if you provide consent).
- Improve our website, services, and customer experience.
- Comply with legal and regulatory requirements.
3. Who We Share Your Information With
We respect your privacy and do not sell or rent your personal information. We may share your information only in the following cases:
- Service Providers: With trusted vendors who help us operate our business (e.g., payment processors, IT providers).
- Legal Requirements: When required by law, regulation, or legal process.
- Business Transfers: If our company undergoes a merger, acquisition, or sale of assets.
Important: SMS consent is not shared with third parties or affiliates. Your agreement to receive SMS messages from us will only be used for direct communication regarding our services.
4. Your Choices
- You may opt out of promotional emails at any time by clicking “unsubscribe” in the email.
- You may opt out of SMS messages by replying “STOP” to any message.
- You may request access, correction, or deletion of your personal information by contacting us directly.
5. Data Security
We use industry-standard measures to protect your personal information from unauthorized access, loss, or misuse.
6. Accessibility of This Policy
- A link to this Privacy Policy will be prominently included on all web forms near the consent language.
- For convenience, a link to this Privacy Policy is also available in the footer of every page on our website.
SMS Terms of Service
By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from TIED LIMO. These may include:
- Appointment reminders
- Reservation updates
- Account notifications
- Customer care messages
- Promotional offers
Message frequency may vary.
Message and data rates may apply.
- To opt out at any time, reply STOP.
- For assistance, reply HELP or visit our website at www.tiedlimo.com.
See our Privacy Policy at https://tiedlimo.com/privacy-policy/
See our Terms of Service at [Terms URL]
SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes
Compliance with City of Dallas Transportation-for-Hire Ordinance (SEC. 47A-2.1.7)
As required by the City of Dallas Transportation-for-Hire Ordinance (SEC. 47A-2.1.7), our operating authority adheres to the following policies:
Zero-Tolerance Policy for Intoxicating Substances
We maintain a strict zero-tolerance policy regarding the use of intoxicating substances. This policy applies to all drivers during their operation of our transportation services.
Policy Statement:
- Prohibition: Any use of intoxicating substances, including alcohol and drugs, by drivers while operating a vehicle or while on duty is strictly prohibited.
- Enforcement: Drivers found in violation of this policy will face immediate suspension and potential termination.
- Reporting: Passengers may report suspected violations to our customer service team or directly to the City of Dallas.
Wheelchair Accessible Vehicles
We are committed to providing accessible transportation options for all passengers. Wheelchair-accessible vehicles are available upon request. To ensure availability, please contact us in advance.
Reporting Complaints to the City of Dallas
If you have any complaints about our transportation services, you may report them to the City of Dallas:
- Phone: Dial 3-1-1 (within Dallas city limits).
- Online: Visit the City of Dallas website and submit a complaint form.
- In-Person: Visit a City of Dallas municipal office.
Operating Authority Contact Information
- Phone: 214-670-3161
- Email: avitransportationregulation@dallascityhall.com
- Address: 3448 West Mockingbird Ln, Dallas, Texas 75235
Ordinance No. 29696 – Key Requirements
This ordinance establishes standards for transportation-for-hire companies, including:
- Safety and Conduct Standards: Guidelines for driver conduct, vehicle safety, and operational procedures.
- Complaint Reporting: A clear process for passengers to report complaints.
- Accessibility Requirements: Mandates the availability of wheelchair-accessible vehicles.
- Zero-Tolerance Policy: Requires companies to implement and enforce zero-tolerance policies for intoxicating substances.
By adhering to these regulations, we are committed to providing safe, reliable, and accessible transportation services for all residents and visitors of Dallas.
Thank you for choosing TIED LIMO.